Customer Journey Mapping

Use the Dragon1 platform to create any compelling Customer Journey, with a great template. Designing and mapping new processes, services or user experiences (UX).

In short, a customer journey is a diagram of the users' perspective on customer service delivery business processes. Originally, a customer journey was also referred to as a service blueprint.

customer journey mapping

In the Digital Workplace, we provide you with a template on how to create customer journey maps for your organization.

One of the main benefits of mapping customer journeys is that the data is in a repository and you can keep many maps consistent with each other even if there are a lot of changes.

Also, you can generate customer journey maps using your business process descriptions or BPMN diagrams. Just import the data and view or generate the customer journey map.

More Information

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Dragon1 also provides the option of storing Customer Journeys as ArchiMate diagrams. For more information on this topic, please contact us via info@dragon1.com.

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