Customer Journey Map Template

Use Dragon1, the SaaS platform for Enterprise Architecture, to create any compelling Customer Journey Map, with a great template. Design new processes or user experiences (UX) with it.

In short, a customer journey map is a diagram of the users perspective on customer service delivery business processes.

Dragon1 has a lot of experience in facilitating customer journey mapping for many user organizations. That is why we can provide you with high-quality templates.

In the digital workplace we provide you with a template on how to create customer journey maps for your organization.

One of the main benefits on creating customer journey maps on Dragon1 is that the data is in a repository and you can keep many maps consistent with each other even if there are a lot of changes.

Also you can generate customer journey maps using your business process descriptions or BPMN diagrams. Just import the data and view or generate the customer journey map.

Customer Journey Mapping

If you want to make use of this customer journey map, just create here a trial account and start exploring.

More Information

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Dragon1 also provides the option of storing Customer Journeys as ArchiMate diagrams. For more information on this topic, please contact us via