SaaS Customer Support Overview

Our SaaS customer support is about providing continued customer service to customers after buying a user license.

Our customer support takes the form of incoming support for customer inquiries and problem-solving.

dragon1 saas customer support

At Dragon1, you a as user or client are not a number. We will create a seamless experience where we include past interactions and your specific context.

Below we provide you with various support options.

Step by Step Guide

We have a free Step-by-Step guide [PDF] for you, that introduces the Dragon1 SaaS platform with the most innovative Enterprise Architecture Tools.

Quick Start Videos

Create an Architecture Atlas in a few minutes by watching the Videos and next by clicking on the steps.

Help and Learn System

Need Help? Read the online guides and tutorials here on the Help.


Dragon1 is not only a SaaS platform for Enterprise Architecture. It is also an open method for EA. Read all about the Dragon1 open EA method in the Resources section of the website.

Service Desk

The Service Desk provides service, support and training for you.

Report Incident

We make it easy for you to report an incident in our IT Service Management System.

Architecting Solutions

DEMO: Concept Mapping Software

How to use Dragon1 EA Tool

Learn to generate architecture diagrams using repositories
DEMO: BPMN Onboarding Process Example

DEMO: BPMN Onboarding Process Diagram - Measure Rules Compliance

Manufacturing, Financial Solutions
DEMO: Enterprise Architecture Blueprint Template

DEMO: Generate an Enterprise Architecture Blueprint to discover and solve RISK

Banking, Logistics, Healthcare
DEMO: Data Mapping Software

DEMO: Generate Application Landscape for SECURITY

Automotive, Financial Services, Health Care
DEMO: Strategy Mapping Software

DEMO: Generate Strategy Map for CLOUD ADOPTION

Government, Logistics, Banking
DEMO: Process Application Map

DEMO: Generate Landscape for RPA AUTOMATION

Retail, Agriculture, Energy, Oil & Gas