Our SaaS customer support is about providing continued customer service to customers after buying a user license.
Our customer support takes the form of incoming support for customer inquiries and problem-solving.
At Dragon1, you, as a user or client, are not a number. We will create a seamless experience that includes past interactions and your specific context.
Below, we provide you with various support options.
EA Support Consisting of:
Step by Step Guide Demos
We have free Step-by-Step guided demos for you with predefined templates and Excel sheets that introduce the Dragon1 SaaS platform with the most innovative Enterprise Architecture Tools.
Quick Start Videos
Create an Architecture Atlas in a few minutes by watching the Videos and then by clicking on the steps.
Help and Learn System
Need Help? Read the online guides and tutorials here on the Help.
Resources
Dragon1 is not only a SaaS platform for Enterprise Architecture. It is also an open method for EA. Read all about the Dragon1 open EA method in the Resources section of the website.
Service Desk
The Service Desk provides service, support and training for you.
Report Incident
We make it easy for you to report an incident in our IT Service Management System.