Introduction of BPM as Solution
Business Process Management is an area that uses the concept of business processes to optimize the usage of means, resources, time, and money to realize business goals and business strategy.
We offer a broad range of solutions, so let us share a recent client success:
"A healthcare company approached us through the internet because they required a business process modeling tool to do Business Process Reengineering / BPR with BPMN. They must communicate their new lean processes to all employees and suppliers, using interactive visualizations with clickable/mouseover popups to provide background information on the processes."
Enterprise Architecture, Information Architecture, and Business Process Architecture are fields of science for which it is useful to create insight and overviews to do Business Process Improvement to be able to manage your processes better.
We rolled out our BPM Tool as part of the Dragon1 platform, which addressed their issue of designing processes LEAN and communicating their processes interactively and in a clickable format.
Process designers, engineers, business analysts, managers, CxOs, directors, advisors, and consultants. Dragon1 provides a digital workplace for collaborating on Business Process Management as a group or business network, supporting all these roles. This gave them much more control over sending the message and gaining support than otherwise.
Common Issues in Business Process Management
Common issues in Business Process Management are:
- LEARN: Too few people in organizations have the right knowledge of LEAN and BPMN business process design.
- CREATE: Too few people in organizations have the right tools for LEAN and BPMN business process design.
- SHARE: Business Processes are not documented, communicated, and shared well enough throughout the organization. People don't know what is expected from them or don't know how business processes should or do take place.
- CONTROL: Business Processes are not managed or governed well enough.
Using Dragon1 makes you deal with all these issues, or you choose to outsource your business processes to a third party.
What is Business Process Outsourcing BPO
Business Process Outsourcing (BPO) involves an organization outsourcing specific internal business processes to an external service provider. Instead of handling everything themselves, a company might rely on external parties to outsource supporting, non-core activities through BPO.
Think of customer service, payroll, IT support, financial administration, logistics, purchasing, and facility management. These processes are often standardized, repetitive, and essential to the organization's functioning, but they are not core to the business strategy.
Strategic and distinctive processes, such as product development, marketing strategy, innovation, decision-making, and customer relationship management, on the other hand, usually remain in-house.
These activities directly contribute to the company's unique market position and require specific knowledge, direct management, and flexibility that are difficult to transfer to an external party. This allows an organization to maintain control over its brand, vision, and competitive advantage.
What are the benefits of Outsourcing?
On the one hand, it's about cost savings: external parties can often work more efficiently and benefit from economies of scale. On the other hand, BPO offers flexibility. Companies can focus entirely on their core activities, while specialists handle processes outside their expertise.
Outsourcing provides access to the latest technologies and knowledge, without requiring an organization to invest in expensive systems or training.
BPO contributes to improved quality and continuity: the external partner is an expert in the relevant field and can often respond more quickly to market changes.
What can we, Dragon1, do for you?
Dragon1, as an online collaboration platform with the digital workplace, is fit for Business Process Management in your way.
You can manage your Business Process Portfolio, create Business Process landscape overviews, reengineer Business Processes, and rationalize the Business Process Architecture landscape?
You can model with ArchiMate, UML, BPMN, design processes LEAN, or any other method or language you choose. Dragon1 supports you in reducing complexity and saving costs in your Business Process Management.
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