Information Management

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What is Information Management?

Information management (also IM) concerns a cycle of organizational activity: the acquisition of data, information, applications, and services from one or more sources, the custodianship and the distribution of that data, information, applications, and services to those who need it, and its ultimate disposition through archiving or deletion.

Read on Wikipedia about Information Management

Information Management Up Until Now

Matching Demand for Services with the Availability of Services

Until 2017, Information Management had mainly focused on the IT department visiting business departments and doing an inventory of their issues, needs, and requirements concerning data, information, applications, and services.

Based on the results of the inventory of data, information, applications, and services, new ones were identified, and obsolete ones were abandoned. Each year, teams planned when to acquire or develop data, information, applications, and services, and when to implement or provide them to users.

This often led to long waiting times for the business, and they often did not get what they wanted. When wait times were too long, they sometimes purchased a solution that did not meet corporate standards and was difficult to integrate with the rest. Ultimately, it leads to technical debt, cost explosions, unnecessary complexity, and other risk-increasing factors.

Dragon1 can be used perfectly to inventory data, information, applications, and services, and design, develop, implement, and monitor their usage, incidents, and issues.

BISL is a framework for Information Management and Dragon1 supports working with BISL.

SaaS, Cloud and Virtualization as New Technologies

From now on, Information Management will not have any more of these long waiting times. New technologies, such as SaaS, Virtualization, and the Cloud, have enabled the rapid development, testing, implementation, and delivery of new data, information, applications, and services within minutes, hours, or days. This enabled iterations with the business on what they needed, which would otherwise have been impossible.

The cloud can be seen as a flexible network provided via the Internet that can be scaled up in no time: if you want extra computers, storage, or servers, order them, and seconds later, they are available.

Virtualization can be seen as software versions of hardware. If you have one physical server and you install software on it, that physical server can emulate thousands of physical servers.

SaaS stands for Software as a Service. If you want a new CRM, HR, or Stock Inventory system, create an account on the website, log in, and you'll have access to it.

These three technologies enable fast, scalable, and reliable professional IT infrastructure for small and large enterprises.

Currently, every organization is or should be moving all of its IT to the cloud, taking security into account. However, not moving to the cloud will put your company at a disadvantage compared to its competitors.

Big Data and Artificial Intelligence

Today, we do not have to delete data anymore. Data storage is so cheap that we can archive everything we would like. This enables a new concept called 'Data Lakes': an unstructured, huge set of archived data. Having vast amounts of data enables data mining and pattern recognition to support better decisions.

Artificial Intelligence (AI) or Machine Learning is another new technology. AI uses (instant or historical) knowledge of human behavior to inform and guide users directly or indirectly. Of course, data lakes can support this, along with everything we know about people's behavior. Think of Artificial Intelligence as the second pair of brains you get with an IQ of 200.

Dragon1 supports data mining and discovering the possibilities of artificial intelligence by designing new services for the organization.

Cyber Security is Information Management Security

The downside of innovation and technology is that criminals get smarter. One challenge every company faces worldwide is cybercrime. Constantly, criminals are trying to enter your computer systems and steal your data or disrupt your operations.

Dragon1 supports cybersecurity by enabling you to design and implement security business processes, information systems, and IT infrastructure using enterprise architecture. This ensures a mature security posture and the effective implementation of all security principles.

GDPR for Information Compliance

GDPR: General Data Protection Regulation is also important to mention here. From now on, we need to clarify the data type and which system to use. If data is sensitive, such as personal client data, it may not be stored in certain systems or shared with certain parties. How you handle client data must be transparent under GDPR.

Dragon1 supports working with GDPR and even extends its compliance. You can create or generate a visualization showing what type of data is in which type of system, and whether that complies with or breaches certain regulations.