Enterprise Architecture Customer Experience Map

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Enterprise Architecture

Published on 30 Nov 2018

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Enterprise Architecture Customer Experience Map

Any organization should measure and improve the experience customers have when engaging the company.

Drawing a customer experience map is a proven approach to do that. In fact, it is a customers perspective of your service delivery business processes and other processes.

You will be amazed by how customers actually experience your company in a completely different way then you expect.

Category: Examples

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