Published on 30 Nov 2018
Any organization should measure and improve the experience customers have when engaging the company.
Drawing a customer experience map is a proven approach to do that. In fact, it is a customer's perspective of your service delivery business processes and other processes.
You will be amazed by how customers actually experience your company in a completely different way than you expect.
Go to the tutorial to generate and create your own Customer Experience Map.
License: Creative Commons License
Category: EA
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