Published on 30 Nov 2018
Any organization should measure and improve the experience customers have when engaging the company.
Drawing a customer experience map is a proven approach to do that. In fact, it is a customer's perspective of your service delivery business processes and other processes.
You will be amazed by how customers actually experience your company in a completely different way than you expect.
Go to the demo to generate and create your own Customer Experience Map.
License: Creative Commons License
Category: EA
Dr Agon
Storytelling Online: Mapping your Customer Journey
Smart Goal Examples for Organic Growth model SMEs
Managing Risks with Capabilities in Retail
Managing Operations start with Capabilities
Why, What and How to Transformation?
Data from Planet Mars Topography Map
Workflow Diagram Order Processing
Principles of the Toucans Bill
Collaboration as a Service
The different requirements of EA
Security Blueprint of your Network Architecture
Create an ArchiMate Transformation Viewpoint
Denis Oakley Explains Amazon's Business Model