Chatbot Reference Architecture

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Enterprise Architecture

Published on 01 jan 2019

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Chatbot Reference Architecture

The diagram above shows a reference architecture for an intelligent chatbot. The chatbot all by itself answers questions from humans.

In complex organizations that also change every day, like hospitals and aviation organizations, IT architects are now designing reference architectures for Intelligent Chatbots.

The chatbots are used to support expert service desks. They unlock and share knowledge and experience in the organization more efficiently, and reduce the errors in answers from expert service desks significantly.

These Intelligent Chatbots make use of all kinds of artificial intelligence like image moderation and natural language understanding (NLU), natural language generation (NLG), machine learning and deep learning.

Dragon1 is fit for purpose for the design and visualization of a Chatbot concept and principles. You can use Dragon1 to project the concept, principles and standards onto an application landscape and IT infrastructure blueprint. Implement chatbots successfully as strategic solution, and avoid that it is just become only a product implementation.

Read more about the Chatbot concept here.