Chatbot Reference Architecture

Chatbot Reference Architecture

The diagram above shows a reference architecture for an intelligent chatbot. The chatbot all by itself answers questions from humans.

In complex organizations that also change every day, like hospitals and aviation organizations, IT architects are now designing reference architectures for Intelligent Chatbots.

The chatbots are used to support expert service desks. They unlock and share knowledge and experience in the organization more efficiently, and reduce the errors in answers from expert service desks significantly.

These Intelligent Chatbots make use of all kinds of artificial intelligence like image moderation and natural language understanding (NLU), natural language generation (NLG), machine learning and deep learning.

Read more about the Chatbot concept here.