Reference Architecture for a Chatbot

About the Chatbot Reference Architecture

The diagram above shows a reference architecture for an intelligent chatbot. The chatbot all by itself answers questions from humans.

Also, a Chatbot is active on Dragon1.

In complex organizations that also change every day, like hospitals and aviation organizations, IT architects are now designing reference architectures for Intelligent Chatbots.

Benefits of Chatbots

The chatbots are used to support expert service desks. They unlock and share knowledge and experience within the organization more efficiently, and significantly reduce errors in answers from expert service desks.

These Intelligent Chatbots make use of all kinds of artificial intelligence, like image moderation and natural language understanding (NLU), natural language generation (NLG), machine learning, and deep learning.

Dragon1 is fit for purpose for the design and visualization of a Chatbot concept and principles. You can use Dragon1 to project the concept, principles, and standards onto an application landscape and IT infrastructure blueprint.

Implement chatbots successfully as a strategic solution, and avoid them from becoming just a product implementation.