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AI BPMN IT Support Ticket Fulfillment Process

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Published on 23 Oct 2025

About the AI BPMN IT Support Ticket Fulfillment Process

The AI BPMN IT Support Ticket Fulfillment Process model streamlines the process for reporting, resolving, and documenting technical issues.

Business Continuity and Service Level Management

Its purpose is to establish clear Service Level Agreements (SLAs) for different priority levels (Signal Events for high-priority tickets).

Call Activities enforce standard troubleshooting steps, ensuring consistent resolution quality and minimizing downtime for staff and essential community services.

Category: EA

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