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Modelo de proceso de negocio (BPMN 2.0) para la gestión de solicitudes de servicio al cliente optimizado por Agentes de IA/RAG. Aumenta el FCR (First Call Resolution) en L1 y delega solo casos complejos al Agente Humano L2.
BPMN 2.0 process model defining the target state for IT incident management. It uses AI agents for initial triage, automatic classification, and resolution of common incidents, significantly reducing mean time to resolve (MTTR).
BPMN 2.0-Prozessmodell zur Definition des Zielzustands für einen Hochleistungs-Slicing- und Gesamtlinien-Integrationsprozess unter Verwendung von KI. Fokus auf Effizienzsteigerung und automatische Fehlerbehebung.
BPMN 2.0 process model defining the target state for a high-performance slicing and complete line integration process using AI. Focus is on efficiency improvement and automatic error correction.
BPMN 2.0 process model for the target state of loan application processing. The model integrates an AI Eligibility & Risk Gate to automate screening and parallelize validation, reducing the approval time from 12 days to 4 days (65% faster).
BPMN 2.0 process model for automated and accelerated building permit approval using AI, focusing on the current state.
BPMN 2.0 process model for automated claims adjudication (insurance/healthcare) using AI, focusing on the current state.
BPMN 2.0 process model detailing the current methodology for discovering and designing new business processes using AI.
BPMN 2.0 process model for creating targeted content and personalizing marketing efforts using AI, focusing on the current state.
BPMN 2.0 process model for efficient fulfillment of customer service requests using AI, focusing on the current state.
BPMN 2.0 process model for gathering, analyzing, and applying cybersecurity threat intelligence using AI, focusing on the current state.
BPMN 2.0 process model for integrating data analysis results into an organizational knowledge management system using AI, focusing on the current state.
BPMN 2.0 process model for accelerated and accurate financial closing and reporting using AI, focusing on the current state.
BPMN 2.0 process model for financial planning and analysis (FP&A) activities using AI, focusing on the current state.
BPMN 2.0 process model for human resources benefits enrollment and ongoing management using AI, focusing on the current state.
BPMN 2.0 process model for planning and forecasting IT infrastructure capacity needs using AI, focusing on the current state.
BPMN 2.0 process model for the introduction and launch of new products using AI, focusing on the current state.
BPMN 2.0 process model for patient admission, care management, and discharge within a healthcare facility using AI, focusing on the current state.
BPMN 2.0 process model for scheduling and executing maintenance based on predictive analytics using AI, focusing on the current state.
BPMN 2.0 process model for managing and controlling quality on a production line using AI, focusing on the current state.
BPMN 2.0 process model for the end-to-end recruiting and talent acquisition lifecycle using AI, focusing on the current state.
BPMN 2.0 process model for regular review and adherence to regulatory compliance standards using AI, focusing on the current state.
BPMN 2.0 process model for conducting and documenting literature reviews during R&D using AI, focusing on the current state.
BPMN 2.0 process model for prioritizing sales leads and managing sales operations using AI, focusing on the current state.
BPMN 2.0 process model for the deployment and release of software updates using AI, focusing on the current state.
BPMN 2.0 process model for the complete supply chain Order-to-Cash (O2C) cycle using AI, focusing on the current state.
BPMN 2.0 process model for onboarding new vendors and managing the procurement lifecycle using AI, focusing on the current state.
BPMN 2.0 process model for managing and resolving IT incidents and outages using AI, focusing on the current state.
