Complaints Process Model - Example

Business Process Management
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Published on 28 nov 2016

Process Modeling

Dragon1 support creating process models using the BPMN modeling language.

We also support creating process models using any set of icons

The complaints process model does not use BPMN icons, but it uses icons that are meaningful for people within the context of the process itself.

Within a few seconds mayn people will understand what goes right and what goes wrong in this process. The customer can complian in three ways, THat is great. But what is done with that complaint otehr than it is being archived?

Now this diagram will have added value, because it will make managers take actions and change the process, so that something is actually with the compliant.

You see, replacing BPMN icons with rich meaningful icons to make a model more communicative is very helpful.

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