Here, you can read the questions that Dragon1 users frequently ask. For more questions and answers visit the Question Pages or the Help Pages.
Get Started with Dragon1
General FAQ Topics
Do you have a Technical online support ?
A. Yes, users can contact us at any time via email, Skype/Lync, or phone for technical support (compliant with the purchased service level). The Bronze service level is free.
Do you have Version updates?
A. Yes, at least four times a year, we have a major update and a hotfix within a day, if necessary. We always notify our users when an update is coming up. We make sure all updates are downward compatible with the data.
Do you have a user training ?
What is the total cost of ownership ?
A. The license cost per user for the Professional Edition includes the Bronze service level. We do not have any extra acquisition or operating costs for users. We do have quantity discounts (5 users, 15 users, etc…)
Which framework does the tool support ?
Can the model be used by multiple users at the same time?
A. Yes, Dragon1 is built to support collaborative working on data, models, views, visualizations, and all other types of content. With many users in various locations, you can work on the same model. Dragon1 ensures that the database remains consistent, maintaining referential integrity.
Does Dragon1 automatically generate reports?
A. Yes, users can define and edit report templates, generate reports using the templates, and access some default reports available on Dragon1, such as the process-application dependency report.
Does the Dragon1 tool have the opportunity to grow ?
A.Yes, as a user, you can upgrade to a more advanced edition of Dragon1, and you can increase the number of user licenses (from 1 to 100+) or the number of locations you use on Dragon1 without having to re-enter data or having to move to another Dragon1 account or database.
How many ways to visualize model data does the Dragon1 tool provide?
A. On Dragon1, you can visualize model data in various ways: 1) by drawing a model with data from scratch in the visual designer, 2) by entering data and building it up via the repository (defining relationships), and 3) by editing a reference model and 4) by import data and generating it via a template.
Does Dragon1 support traceability?
A. Yes, you can, for instance, click on an item in a model, and then the path to other items is shown via colors and highlights. Also, you can create reports with paths.
Is Dragon1 adjustable and customizable?
A. Yes, the tool can be personalized to suit users or an organization's look, feel, and options in many ways. Every access to functionality and data is controlled by Role-Based Access Control (RBAC). Users can define their entity classes and upload custom symbols and shapes to use in drawings, rather than the standard shapes. Also, the tool offers numerous options and settings to configure it precisely as you desire.
Does Dragon1 have a standards-based integrated architecture repository?
Yes, we make use of standards like TOGAF and ArchiMate for our repository structure. Users can structure their Architecture Repository to comply with TOGAF and ArchiMate, but also choose their own structure. Or define a structure for all other users in the account.
Does Dragon1 have an integrated solution for parallel development and configuration management?
A. Yes, Individuals and teams can work in parallel on Dragon1. They can define and try different versions (branch out) of the same models. Some users use Dragon1 as a CMDB / configuration management tool as part of their IT Service Management (ITIL, BSL, ASL).
Removing Recent Models from the Start Page
Opening Read-Only Files in Dragon1
Restored .dragon1 file from backup can not be opened
Generating Documentation in Dragon1
Linking files with UNC addresses Dragon1
Error messages at the top of the page
Pressing F5 causes second insert of item
Diagrams FAQ
Edition Differences
User License Management
Business Modeling with Dragon1
Renewing your Dragon1 maintenance/support subscription
Requirements FAQ
Database Issues
Importing and Exporting
Automation with Dragon1
Replication Issues
Screen Sizes
Technical Questions
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If you cannot find your questions and answers on this page, please get in touch with us via info@dragon1.com or call +31 (0)317 42 08 42. We'll try to answer your question as quickly as possible.