Case Studies - UWV Employee Insurance Agency

UWV is doing Digital Workplace Design using Dragon1

Logo of the UWV

UWV - Facts & Figures - UWV (Employee Insurance Agency) is an autonomous administrative authority (ZBO) and is commissioned by the Ministry of Social Affairs and Employment (SZW) to implement employee insurances and provide labour market and data services.

Background

UWV, a Dutch government institution for unemployment allowances, wants for their new workplace an interactive models atlas to create visual support among employees and get more user requirements for the new workplace.

The Case

The case was to create a design book or models atlas of the new digital workplace while the project was already underway.

Solution Strategy

On Dragon1 a models atlas was created and iteratively the most important parts of the vision on the new workplace, the workplace design and other information was put on pages in the Dragon1 atlas.

Challenges

Finally the atlas was used in workshops and 1-on-1 by employees to leave (anonymous) notes on the pages what their thoughts were about what they saw.

Challenges were that the project was already under way and therefore not everyone was that happy things were visualized and with that making something transparent. For instance, traceability of requirements was now possible for management and led to the insight that some project deliverables could not be matched with requirements

Digital Workplace - Solution Architecture Design Book

Digital Workplace - Solution Architecture Design Book


Outcomes

This all led to a better design and increased support for the new digital workplace at UWV.

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