Customer Journey Map
Has Customer journey mapping also become your favorite tool for visualizing the customer’s experience?
It is a customer perspective on the service delivery processes of your organization.
Dragon1 as a SaaS platform for Enterprise Architecture is the perfect place to design, visualize, publish, monitor and manage them.
More pages on Dragon1 about Customer Journeys are:
https://www.dragon1.com/terms/customer-journey-definition
https://www.dragon1.com/templates/customer-journey-map
And of course the Customer Journey Map is one of the shiny examples in the Dragon1 Examples Atlas