Published on 17 jul 2018
Has Customer journey mapping also become your favorite tool for visualizing the customer’s experience?
It is a customer perspective on the service delivery processes of your organization.
Dragon1 as a SaaS platform for Enterprise Architecture is the perfect place to design, visualize, publish, monitor and manage them.
More pages on Dragon1 about Customer Journeys are:
License: Creative Commons License
Category: Examples
ArchiMate Transformation Viewpoint
Chatbot Reference Architecture
What is Amazons Business Model - Denis Oakley
What is Enterprise Architecture - Roger Evernden