Dragon1 Open EA Method

1. A new view on EA

    2. Dragon1 Introduction

    3. EA in Practice

    4. Way of Thinking

    5. Way of Working

    6. Way of Representing

    7. Way of Supporting















    IT Service Management Definition

    it-service-management

    Definition

    IT Service Management refers to a set of processes and activities that are carried out by an organization or part of an organization in order plan and deliver and operate and control IT services that are offered to the internal customer of the organization.

    IT Service Management is governed by policies and the work is organized and structured in processes, activities, working instructions and supporting procedures.

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