KPN Telecom case study

Design and Visualization of Systems Rationalization and Migration

kpn telecom logo

KPN Telecom - Facts & Figures - KPN is the biggest Telco in The Netherlands


KPN has 4000+ product parameters they offer to clients. For this to handle they have certain Delivery Information Systems.

All customer contact workers at KPN use this Delivery Information System to take the right action at the right time.

The Case

Unfortunately some product rules in Information Systems are hardcoded and if the business wants to change some product rules, this takes too much time

Solution Strategy

A new flexible Delivery Information System is on the way. Only the decision to take when the hardcoded Delivery Information System have to be shut down was still hard to make.

KPN used Dragon1 to visualize their strategy with all the information systems related to it, making it easier for the board to decide to shutdown the hardcoded Delivery Information System.

transformation roadmap kpn telecom

This is a Dutch example


Availability of resources to provide and collect data and availability and status of data were challenged to cope with. We tackled that by working with assumptions and making visible where assumptions are made with (A) on the architecture visualization and coloring them red. This made management focus on approving the underlying data or collecting the data.


The outcome of this project of visualizing systems migrations on Dragon1 was a big A0-sized architecture visualization that now can support strategic decision making and makes it easier to walk through the impact of change

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Architecting Solutions

DEMO: Capability Mapping Software

Generate a Change Impact Analysis - Projects Apps Capabilities

Use any repository or Excel Sheet
DEMO: BPMN Onboarding Process Example

DEMO: BPMN Onboarding Process Diagram - Measure Rules Compliance

Manufacturing, Financial Solutions
DEMO: Enterprise Architecture Blueprint Template

DEMO: Generate an Enterprise Architecture Blueprint to discover and solve RISK

Banking, Logistics, Healthcare
DEMO: Process Application Map

DEMO: Generate Process Application Landscape for RPA

Government, Logistics, Banking
DEMO: Strategy Map Template

DEMO: Generate Strategy Map for CLOUD ADOPTION

Automotive, Financial Services, Health Care
DEMO: Data Mapping Software

DEMO: Generate Application Landscape for SECURITY

Retail, Agriculture, Energy, Oil & Gas