Design and Visualization of Systems Rationalization and Migration
KPN Telecom - Facts & Figures - KPN is the biggest Telco in the Netherlands
Background
KPN has over 4,000 product parameters that it offers to clients. For this to be handled, they have certain Delivery Information Systems.
All customer contact workers at KPN use this Delivery Information System to take the right action at the right time.
The Case
Unfortunately, some product rules in Information Systems are hardcoded, and if the business wants to change some product rules, this takes too much time.
Solution Strategy
A new flexible Delivery Information System is on the way. Only the decision to take when the hardcoded Delivery Information System has to be shut down was still hard to make.
KPN used Dragon1 to visualize their strategy with all the information systems related to it, making it easier for the board to decide to shut down the hardcoded Delivery Information System.
This is a Dutch example
Challenges
Availability of resources to provide and collect data, and availability and status of data were challenges to cope with. We addressed this by working with assumptions and making them visible through (A) on the architecture visualization, coloring them red. This led management to focus on approving the underlying data or collecting it.
Outcomes
The outcome of this project of visualizing systems migrations on Dragon1 was a big A0-sized architecture visualization that now can support strategic decision-making and make it easier to walk through the impact of change.
Do you want to know more about this case study?
You can contact us via info @ dragon1.com for more information.