zaterdag 17 december 2016 | Likes: 0 | Comments: 0

Mark Paauwe

VP Product Development

Dragon1 Inc

Modern View of Business Capabilities as part of Business Architecture

Introduction

Capabilities have been used for decades now at organizations. But not with the impact we would like to see. What business capabilities are to some, are business functions to others. This means that capabilities still cause misunderstandings.

In order to get more success out of capabilities, I present the Dragon1 approach of working with capabilities. This approach introduces new views of the enterprise for your business architecture. And with those new views, you can take better decisions on implementing new business concepts in order to increase your capabilities as an organization.

The Dragon1 Approach

First of all, you should make a difference between ability, capability and disability.

  • 1) An ability (being able) is what you can do all by yourself.
  • 2) A capability is what you potentially can do, often only with the help or support of other organizations, systems or changes.
  • 3) A disability is what you can't do.

Second you need to define three new views in your business architecture: the current and future ability view, the current and future capability view and the current and future disability view.

And third, you need to create lists and models of your abilities, capabilities and disabilities.

An ability addresses actual and practical functions, services, skills, talents & levels of expertise.

A capability addresses potential functions, services, skills, talents and levels of expertise, often needing services & products of others or needing organizational changes.

Example

A fictional example of working with capabilities is:

EasyJet has the ability to transport people at low cost on earth. But EasyJet does not yet have the capability of flying people at a low cost to the moon and back.

If they would collaborate with Tesla, EasyJet would probably increase its capability to provide low-cost moon landings.

Benefits of the modern Dragon1 approach

Now with this modern approach you can much better do an inventory of what you can do yourself currently and where you have a dependency on abilities and capabilities with others. Also, the make or buy and outsourcing decision which is now visualized can be much better.

In fact, it can happen that you are more dependent on the products and services than you would imagine. Also, it may turn out that you are more vulnerable as an organization than you would imagine. All the more a reason for creating these new business views and use them to take strategic business decisions.

The business disability view will show you what with your current architecture just cannot be succeeded. And if you really want to be able to do, for example, customer self-service, you need to change your business architecture. And you can do so by implementing the correct business concepts.

Want to create the new Business Architecture Views?

On Dragon1 you can create the new views for business architecture. We even have different symbols for ability, capability and disability you can use. For more information about business architecture and business capabilities you can contact me via the contact page on this website.