SURVUZ

About SURVUZ

SURVUZ is a nonprofit organization that supports the development and exchange of service patterns, defined in a Service Pattern Language (SPL).

Service Patterns

It is our vision that all knowledge in an organization can be made reusable by documenting that knowledge in service design patterns.

And that is what SURVUZ focuses on: inspiring and enabling our members to document their knowledge in service design patterns and also link them to business drivers and business virtues.

We cover all business domains

Our scope is not limited to IT: UPL is a generic service management pattern language, covering all support domains, including Facility Management, HRM, Finance, Communication, etc., as well as all primary business domains that have a service nature, including telcos, government organizations, and any other kind of domain.

Get involved today!

SURVUZ is looking for service management experts who want to share their knowledge, based on the UPL that we defined. We will review and authorize the service design patterns you define to ensure they align with the UPL. After approval, your pattern will be published on the platform, with your credentials.

We are a fast-growing platform for knowledge sharing. There are many interesting activities to do and roles to take on. If you want to be involved in our activities, please get in touch with the Foundation's secretary: Jan van Bon.

Templates for Service Patterns and Artifacts

Regarding templates for service design patterns and artifacts, we have created a searchable catalog for you. Search for the service design pattern or artifact you need, click the items you find (such as templates), and view the product information page for that pattern or artifact. If the service design pattern or artifact fits your situation or needs, you can visit our Webshop to purchase the full document, for instance, a template.