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What is ITIL?

ITIL is something many organizations use in order to do a better job with IT Service Management.

But what exactly is ITIL? Is it a product, a framework or a process?

1 Answer

ITIL stands for Information Technology Infrastructure Library.

ITIL is a set of practices for IT service management (ITSM). They focus on aligning the IT services of a company with the information and business needs of a company.

Here is an example drawing of the services and processes in ITIL V3.

Mark Paauwe

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