ITIL is something many organizations use in order to do a better job with IT Service Management.
But what exactly is ITIL? Is it a product, a framework or a process?
1 Answer
ITIL stands for Information Technology Infrastructure Library.
ITIL is a set of practices for IT service management (ITSM). They focus on aligning the IT services of a company with the information and business needs of a company.
Here is an example drawing of the services and processes in ITIL V3.
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