What is ITIL? And Why Should I use it?

ITIL stands for Information Technology Infrastructure Library.

ITIL is a set of practices for IT service management (ITSM). They focus on aligning a company's IT services with its information and business needs.

Here is an example drawing of the services and processes in ITIL V3.

By implementing ITIL, organizations can benefit from enhanced customer satisfaction, reduced operational costs, and improved service reliability.

The framework is adaptable to companies of all sizes and industries, making it a valuable resource for streamlining IT processes and supporting business objectives.

Also, ITIL promotes a culture of continuous improvement and collaboration across IT and business teams.

Its modular structure allows organizations to tailor the adoption of practices to their specific needs, ensuring flexibility while maintaining consistency in service management.

This enables businesses to stay competitive and responsive to shifting market demands.