Integration Hub ServiceNow and BMC Remedy

Key Take-Away Points

  • Integrating Enterprise Architecture and IT Service Management
  • Enable Reporting on Technology Adoption
  • Enable Reporting on Fraud Detection
  • Enable Generating Security Architecture Blueprints

Dragon1 is your Integration Hub

EA and ITSM are often two disconnected worlds. Dragon1 integrates them!

If you have data in different systems and want to report relationships or impact of change between these data, Dragon1 is a solution that works.

On the visualization below, you can see an integration scenario and read how it works in detail.

Integration Hub Scenario

  • An organization, for instance, Apple, is present worldwide and has offices in major cities around the world.
  • These offices work together via the Internet.
  • The data of strategy, processes, applications, and servers are stored in four different major systems or databases.
  • The organization lacks real-time visualizations that show the impact if servers crash, if there is a data breach, or what the options are for quick technology adoption.
  • The architects at the company work as hard as they can and use Excel, PowerPoint, Visio, and a free ArchiMate Tool without a repository to create insights and overviews of architecture.
  • How hard the architects work and how experienced they are, they are limited by the means they use.
  • Dragon1 provides a solution for integrating the IT Service Management data of the company and combining it with Enterprise Architecture data.
  • Dragon1 enables this organization they generate reports and architecture visualizations that before were hard or even impossible to make.
  • Dragon1 is unique in reporting and visualizing the usage of Architecture Principles in your process, application, and IT landscape.

Integration Benefits

The benefits of integration are huge. For instance, you can report on the relationship between data that were not related before. The relationships can be created on Dragon1.

You can report or generate visualizations on potential fraud in processes or where your security is ready for improvement.

At an architecture level, you can report for the current state (AS-IS) which architecture principles you are using in your process landscape, application landscape, data landscape, and IT landscape.

Probably you now will have your special benefit in mind.

Integration Options

Dragon1 provides integration for the following applications using REST API or GraphQL technology:

  • ServiceNow
  • BMC Remedy
  • HP OpenView
  • GitHub
  • BWise
  • Mavim

Enterprise Application Integration (EAI)

EAI was a thought promise of IT: integrating all enterprise architecture and making maximum reuse of data inside the applications. Today techniques and technologies like XML, REST API, and GraphQL, have become possible.

Your organization to can enjoy EAI to the max, by using Dragon1.

More Information?

If you want to know more about our integration options, you can call us at +31 317 411 341 or mail us via

Architecting Solutions

DEMO: Capability Mapping Software

Generate a Change Impact Analysis - Projects Apps Capabilities

Use any repository or Excel Sheet
DEMO: BPMN Onboarding Process Example

DEMO: BPMN Onboarding Process Diagram - Measure Rules Compliance

Manufacturing, Financial Solutions
DEMO: Enterprise Architecture Blueprint Template

DEMO: Generate an Enterprise Architecture Blueprint to discover and solve RISK

Banking, Logistics, Healthcare
DEMO: Strategy Map Template

DEMO: Generate Strategy Map for CLOUD ADOPTION

Government, Logistics, Banking
DEMO: Process Application Map

DEMO: Generate Landscape for RPA AUTOMATION

Retail, Agriculture, Energy, Oil & Gas
DEMO: Data Mapping Software

DEMO: Generate Application Landscape for SECURITY

Automotive, Financial Services, Health Care