Generate Business Capability Heat Map using Template and viewing Analytics
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Generate Business Capability Heat Map using Template and viewing Analytics

This business capability heat map diagram supports many analysis and management activities.

It is easy to create such heatmaps yourself. You only need to download the example file and replace the demo data with your data. Next, you upload the data in the viewer and the heatmap is generated

Capabilities are a relatively new term in organizations. They are alike functions, processes and activities, but not the same.

To make the difference clear we use the following example.

Suppose a company provides a service to clients to organize annual employee events.

A business function of the company then would be 'Event Management'. This only tells us that they this company manages events, nothing more.

A business function is an unstructed and unordered group of business activities.

Business processes are groups of activities of one or more business functions in order to optimize alignment between these activities.

Business processes in this case could be:

  • event program creation
  • organize locations
  • ordering catering

Business activities are groups of tasks that can be carried out by one or more persons or systems.

Business activities could be:

  • discuss draft event program with client
  • visit a location
  • compare visited locations

Business capabilities are processes, activities and tasks that the company is able to execute at a certain level of performance or service level quality.

Examples of business capabilities in this example case are:

  • Organizing 1000 events per month
  • visiting 100 locations per day
  • 100% self service event planning online
You can think of business capabilities for your company by using the sentence: Are we, or should we be capable of ...

Read about Capability Maps