Documentation

Frequently Asked Questions

Welcome to the FAQ of Dragon1. If you have any functional user questions or technical application questions about Dragon1, check if the question and answer are here. If you are missing a question you have or a suited answer, please contact us via servicedesk@dragon1.com.

If you have a sales questions or training questions please contact us via sales@dragon1.com.

Top 10 Functional User Questions

  • Q) How do I login?
    A) In the left top of your screen you see a login link. Click on that link to go the login page. there you can login using a username and password.
  • Q) Where can I reset my password?
    A) You can't without us. If you want your password changed you need to contact us first via phone or email.
  • Q) If I click on my visualization item in the Visual Designer, the visualization is empty. What should I do now?
    A) Check if your visualization is in Edit Mode, Normal Mode or Presentation. In Edit Mode you will always see visual items if they are put on the visualization canvas. Check if the connected view contains data and if the connected model contains data by selecting the view and model items in the Visual Designer.
  • Q) I cannot find the data I entered
    A) Use the Models Atlas for publishing, communicating and making your architecture interactive.
  • Q) Catalog
    A) Use the catalog to create a product catalog, a service catalog, a process catalog and an application catalog.
  • Q) Application Manager
    A) Use the Application Manager to manage your Dragon1 .
  • Q) Management Dashboard
    A) Create and use Dashboards with metrics, KPI's and widgets.
  • Q) How should my screen look like after logging in? A) On the following page we have screenshot of the opening page of every application, so you can check if everything is alright.
  • Q) Who can see and/or access my data? A) Only the people you allow to see it

More Functional User FAQ

On the page Overview Functional User FAQ you can find more FAQ.

Top 10 User Questions

Often we get the following questions asked

  • Q) I do not see my items any more on the drop down insert menu?
    A) Maybe you have selected an other tab on the drop down insert menu.
  • Q) Is it possible to change the name and location of a folder after you have created it?
    A) Yes
  • Q) Can I try out different version of model and then select the model that best fits my situation and lock it so it cannot be edited anymore?
    A) Yes.
  • Q) Can I copy the contents (and all its subfolders) of a folder to a folder of a dossier in another Cabinet?
    A) Yes
  • Q) What happen if I copy a model?
    A) All its relationships and related entities are copied along with it, into one and the same folder

More User FAQ

On the page Overview User FAQ you can find more FAQ.

Top 10 Technical Application Questions

1. What browser should I use?

Use the Application Manager to manage your Dragon1.

2. Can I login twice at the same time?

Use the Application Manager to manage your Dragon1.

3. Is my data backupped automatically?

Use the Application Manager to manage your Dragon1.

4. Can someone hack into my account?

Use the Application Manager to manage your Dragon1.


More Technical Application FAQ

On the page Overview Technical Application FAQ you can find more FAQ.